Privacy policy | omshreenamah.com

Effective Date: 25 September 2025

OmShreeNamah (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on omshreenamah.com (“Site”).
By accessing or using our Site, you agree to this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information in line with the DPDP Act, 2023:
Personal Information you provide directly: name, email, phone, billing/shipping address, payment details (processed securely via third-party gateways), account information, communications.

Automatically collected information: IP address, device type, browser type, pages visited, time spent, cookies & similar technologies.
Payment and order details: collected through trusted payment partners (e.g. Razorpay, Paytm, UPI, credit/debit card processors). We do not store full payment card details.
Third-party information: data received from courier/shipping providers, payment processors, or analytics tools.

2. Purpose of Processing

As per Section 4 of the DPDP Act, your personal data is processed for lawful purposes including:
Processing and fulfilling your orders.
Delivering products to your address via courier/logistics partners.
Sending order confirmations, invoices, delivery updates, and support communication.
Improving our Site and services, analyzing usage patterns.
Marketing & promotional messages (only if you give consent).
Compliance with Indian tax, accounting, and legal obligations.
Fraud prevention, dispute resolution, and security monitoring.
We only collect and process data that is necessary for the above purposes.

3. Consent

By using our Site, you give us consent to collect and process your personal data as described in this Privacy Policy.
For marketing communications (emails, WhatsApp, SMS), we will obtain explicit consent. You can withdraw consent anytime by contacting us.

4. How We Share Your Information

We do not sell your personal data. However, we may share it with:
Payment gateways (Razorpay, Paytm, banks, UPI apps).
Courier/logistics partners for delivery.
Service providers (hosting, analytics, email providers).
Regulatory authorities if required under Indian law.
Business transfers in case of a merger, acquisition, or restructuring.
All third parties are bound by confidentiality and legal obligations under the DPDP Act, 2023.

5. Data Retention

We retain your personal data only as long as necessary for the purposes listed above.
For legal and tax compliance, order records may be retained for up to 8 years.
Once no longer required, we delete or anonymize your data.

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including:
SSL encryption for transactions.
Restricted access to customer data.
Regular monitoring to detect fraud or misuse.
While we take strong precautions, no system is 100% secure.

7. Your Rights Under the DPDP Act, 2023

As a Data Principal (you), you have the right to:
Access your personal data.
Correction/rectification of inaccurate or outdated data.
Erase your data when consent is withdrawn or processing is no longer necessary.
Nominate another individual to exercise your rights in case of death/incapacity.
Grievance redressal through our Data Protection Officer (details below).
To exercise these rights, email us at support@omshreenamah.com

8. Children’s Privacy

Our Site is not intended for children below 18 years. We do not knowingly collect their data. If you believe a minor has shared data, contact us for deletion.

9. Cross-Border Data Transfers

If any personal data is transferred outside India (e.g. to servers, cloud storage, or third-party providers), we ensure compliance with DPDP Act rules on cross-border transfers.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Effective Date.”

11. Grievance Officer (as per IT Rules, 2021 & DPDP Act, 2023)

For complaints, concerns, or to exercise your rights, contact:
Data Protection Officer (DPO):
Name: Mr C Ahire
Email: support@omshreenamah.com
Company name: CSA Enterprises, India